Job Information
IHG Group Reservations Agent in Adelaide, Australia
Your day-to-day
Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue
Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests
Meet targets for converting sales
Be responsible for providing prompt, courteous and efficient handling of all requests for guest reservations, changes and cancellations
Strictly adhere to IHG policy concerning the Trade Practices Act, Gifts and Bribery and Data Privacy. Maintain all procedures and adhere to them within the IHG guidelines; with emphasis on hotel credit policy
Be an expert in knowing the nuances of the Modern Business Traveller - their needs for business and leisure
Work collaboratively and creatively with our Sales & Marketing, Front Office, Guest Services, Housekeeping and Food & Beverage teams to ensure a seamless arrival experience and to maximise opportunities for a positive guest experience
Manage a range of guests and clientele such as corporate, groups, travel agents and leisure
Make their stay memorable
What we need from you
Minimum 6-12 months Front Office/Reservations/Customer Service experience
Qualifications in Hotel Management and/or Hospitality related field preferred
Proficiency in Opera Property Management System and integrated Point of Sale and channel management systems is highly regarded
Excellent written and verbal communication skills, and conflict resolution. Fluency in English, while bilingual or multilingual would also be advantageous
Excellent attention to detail
Excellent stakeholder management, ability to collaborate effectively with departments on groups and projects
Strong organisational skills and ability to prioritise workflow and workload individually and across the team. Assist with other duties as required
Flexibility to work a 7 day rotating roster – during the week, weekend and public holiday shifts are all part of the job
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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