Job Summary

The primary purpose of the Membership Sales Representative at Columbia Association is to create and deepen relationships with Members that we know and do not yet know that will add value to their membership, enhance their sense of belonging and community within the club.

The secondary purpose of the Membership Sales Representative is to contribute and generate revenue to the club through honest and enthusiastic membership sales and service and to participate in advertising and promotions.

Essential Functions

1. To ensure consistently meeting or exceeding goals.

2. Provide effective membership tours to prospective Members and Guests, determining their needs and wants; matching those needs and wants with membership.

3. Follow up by phone/text/email with those who don't join today and do not have an appointment to engage in the club within 24 hours with a relevant reason to the Prospect.

4. When not touring, generate new sales leads through prospecting -- 2 new corporate accounts per month, continue to work current leads, Member referrals, renewals, former Members, old leads, community outreach, etc. You are expected to make a minimum of 40 phone calls per day and have a minimum of 2 appointments per day.

5. Make approximately 10 calls per day to current Members to stay in touch, assist with Member retention and engage Members in NDR programs.

6. Listen to and read relevant sales materials as well as attend and participate in weekly sales meetings to enhance performance.

7. Meet and exceed established goals monthly to maintain employment. Goals are both in membership and non-dues programs. If you miss your goals in any three months through a 12-month period, you may be terminated or at minimum taken off the up system.

8. Complete all membership paperwork accurately, completely and promptly submit for processing.

9. Complete membership sales reports accurately and submit on a weekly basis. You are expected to utilize your sales reports to accurately analyze, adjust and manage your business by the numbers so that we, as a club, can accurately manage the business by the numbers.

10. Work as a team member with other staff to provide a high level of service to members, inspiration and leadership to staff and assist in directing the flow of the club for smooth and profitable operation.

11. Required RBBWA twice per day for 15 minutes each time to build relationships and generate guest traffic.

12. Attend all Member Mixers and monthly social functions.

13. Participate and assist in the planning and implementation of all promotions and Member socials/mixers by having a lead generation plan for both new member sales and non-dues revenue done one month ahead of the start of each quarter.

14. Schedule an equal minimum of 29 hours per week and always work the last two days of each month if the team goal has not been met by that time.

Qualifications and Skills

1. 2-3 years of previous sales experience preferred.

2. Proven experience meeting and exceeding goals

3. Competitive drive to succeed in a performance-based culture.

4. Personal passion and commitment for living a healthy way of life.

Education/Licenses/

1. High School Diploma or Equivalent

2. Cardiopulmonary Resuscitation (CPR) certification

Physical demands

1. Ability to stand for long periods of time.

2. Ability to bend, stoop, reach, and climb without any difficulty.

3. Lifting up to 50 pounds

Work environment.

1. Ability to work in an office setting.

2. Position may require extended hours including evenings and weekends, travel to multiple work sites and occasional out-of-town travel.