Job Description:

Job Title: Supervisor, Client Access

Location: Columbia, Missouri

Department: Client Access

Employment Type: Full-Time

Shift: Daytime, Mon-Fri

Job Summary: Supervisor ensures professional and technical operation of the client access team. All policies and procedures are followed on a day-to-day basis. Responsible for the overall supervision of the Client Access team in accordance with organization initiatives: Physician satisfaction; Co-Worker Satisfaction; Client Satisfaction; Quality; and Business Performance.

Location:

Columbia, Missouri, a thriving city nestled in the heart of Mid Missouri, boasting an array of recreational attractions, restaurants, and entertainment options. Immerse yourself in the natural beauty of Finger Lakes State Park, kayaking or relaxing on the beach. Take a stroll through the picturesque University of Missouri campus, admiring its historic buildings and vibrant student culture. Indulge in a culinary adventure downtown, where a variety of restaurants are. There is something for everyone in Columbia, Missouri.

Position Perks and Benefits:

• Competitive hourly rate

• Opportunities for professional growth and advancement

• Friendly and supportive work environment

• Flexible scheduling

• Professional development opportunities

• Recognition and reward programs

• Paid time off and holidays

• Health, dental, and vision insurance

• 401(k) plan with company match

Key Responsibilities:

• Team Oversight and Staff Development

• Timecard Accuracy - Review accuracy of assigned direct reports' timecards and time off requests

• Coaching - Meet with Leads and staff to discuss issues, identify areas of opportunity

• Training - Ensure continuing education and training needs are met for Client Access Representatives

• Yearly Evaluations of direct reports - Provide feedback, set goals and expectations

• Yearly Self-Evaluation - Participate, set actionable goals

• Process Improvement - Collaborate on new process development and continued review

• Internal Collaboration - Represent in a professional manner, distribute relevant information

• External Vendor Collaboration - Represent the organization professionally

• Audits - Implement, initiate and manage reports/audits related to client experience and accuracy

• Action Plans - Provide feedback for development of action plans

• Onsite Observations - Conduct weekly/as needed, ensure Lead engagement

• Leader Meetings - Provide documented feedback on staff development, process changes, etc.

Education and/or Experience Qualifications:

• High School Diploma or equivalent required

• Preferred 2+ years previous management experience

• Preferred previous customer service experience

Supervisory Requirements:

• Communicate strategic direction and encourage participation

• Provide leadership and guidance

• Monitor and execute strategic objectives

• Involve associates to achieve goals

• Communicate changes and news to employees

• Handle difficult personnel situations

• Champion change and new idea implementation

• Reinforce team approach, solicit input

Employment Requirements:

• Successful background check

• Complete New Hire Orientation

• Complete all training requirements

• Valid driver's license with acceptable driving record

Physical Requirements:

• Ability to perform essential job functions, with accommodation if needed

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Burrell is a Smoke and Tobacco Free Workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.

Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot

• 200 locations

• 4 states

• 19 subsidiaries and/or affiliates

• 5k+ employees