Introduction:

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us:

As a CRM Architect, you will be a CRM thought leader with proven expertise in solution architecture working on large-scale, complex implementations. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions.

Together we do what matters.

What you’ll do:

• Lead and review your team's work across all phases of Avanade projects (e.g. Plan, Analyze, Design, Build and Test)

• Direct efforts to defining technical, operational, and user requirements

• Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues

• Research customer issues that may be non-standard in order to offer solutions

• Design conceptual architecture and technical solutions

• Ensure project quality meets standards through KPI identification and testing plan

• Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction, and solution delivery

• Ensure off-shore resources are utilized and leveraged appropriately

• Take an active role in sales activities and planning as required

• Lead continuous improvement efforts to proactively identify potential challenges to customer success and business productivity

Skills and experiences:

• Understanding of common industry standard business practices supported by CRM

• Extensive experience with Microsoft Dynamics CRM, Marketing or Sales and Service module will be highly regarded

• Experience working in a Software as a Service (SaaS) environment, Microsoft SQL, HTML, Microsoft ASP, Microsoft .Net, and etc.

• Basic understanding of relational database concepts desired

• Excellent client management skills and the ability to work with customers to develop and manage an action plan

• Experience consulting with external clients on complex projects, including in leadership roles

• Experience working with global teams on CRM technology implementation and maintenance projects

• Extensive experience in a management or leadership role.

• Experience working with offshore teams to facilitate project work

About you

Characteristics that can spell success for this role:

• Consultative, collaborative, relationship builder

• Resilient, adaptable, flexible

• Intellectually curious and passionate about tech

• Client-centric attitude

• Passion for learning and development

Enjoy your career

Some of the best things about working at Avanade

• Pathway to work on industry leading programs of work

• Opportunity to work with global customers

• A people-first culture that supports innovation to push teams in new directions

• Quickly turn your ideas to human impact by cultivating a team that will help clients unlock what’s next

• Real-time access to technical and skilled resources globally

Find out more about some of our benefits [1] here.

A great place to work

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

Together we do what matters.

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our [2] Inclusion & Diversity page.

Create a future for our people that focuses on

• Expanding your thinking • Experimenting courageously • Learning and pivoting

Inspire greatness in our people by

• Empowering every voice • Encouraging boldness • Celebrating progress

Accelerate the impact of our people by

• Amazing the client • Prioritizing what matters • Acting as one

Learn more

Interested in knowing what’s going on inside Avanade? Check out our blogs:

• https://www.avanade.com/en/blogs/avanade-insights

• https://www.avanade.com/en/blogs/inside-avanade

References

Visible links

1. https://www.avanade.com/en-gb/career/benefits

2. https://www.avanade.com/en-us/about-avanade/inclusion-and-diversity