Landside Agent - Hobby Airport

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Landside Agent - Hobby Airport

Salary

$1,525.60 - $1,859.20 Biweekly

Location

7800 Airport Blvd.

Job Type

Full Time

Job Number

33844

Department

Houston Airport System

Opening Date

05/10/2024

Closing Date

6/10/2024 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications Accepted From: ALL PERSONS INTERESTED

Division/Section: Operations I Landside Operations, Hobby Airport (HOU)

Workdays & Hours: Shift work, rotating schedule, weekend/holidays - subject to change

Purpose of Division

The Operations Division is responsible for the Airport Operations Centers (AOC), Airside and Landside Operations, Security, Airport Badging Offices, Safety, and Emergency Management at George Bush Intercontinental and William P. Hobby Airport. The team works around the clock ensuring a safe, secure, and efficient customer experience from the roadway to the

runway. The Operations Division is also the liaison to key stakeholders such as the Transportation Security Administration(TSA), Houston Fire Department (HFD), Houston Police Department (HPD), Federal Aviation Administration (FAA), and other agencies ensuring the highest level of safety and security for our customers..

Description of Duties/Essential Functions of the Position

The Landside Agent assists in the daily operational activities to ensure a safe and seamless movement of customers using roadways, terminal(s), and ground transportation. The Landside Agent maintains efficient operations of roadways and ground transportation activities by identifying impediments, collaborating with peers to delegate tasks based on

operational peaks and needs, keeping the Landside Operations Supervisor informed, and staying abreast of changes to Code of Federal Regulations Title 49, Parts 1542, 1540, and other state, local regulations related to the operations of the airport. The Landside Agent provides a safe airport environment by conducting vehicle and road inspections, monitors

weather, coordinating the elimination of safety hazards, controlling emergency responses until relieved, and participating in emergency preparedness events and activities. This position ensures a secure airport environment through compliance enforcement from persons using airport facilities and services. The Landside Agent achieves compliance through enforcement of airport operation procedures, government regulations, and challenging airport badge holders attempting to bypass security procedures. Further, the Landside Agent builds working relationships with ground transportation providers

based on commitment and trust and proactively anticipate incidents by identifying resolutions to the benefit of all parties involved.

Essential job duties and responsibilities for the Landside Agent include but not limited to:

• Oversees curb zones for safe and efficient traffic flow of both pedestrians and vehicles. Enforces tow and parking regulations by notifying the primary Agent and/or Supervisor of a potential citation.

• Monitors passenger access to the airport terminal(s). Assists with traffic accidents and disabled vehicles by notifying emergency personnel and maintenance teams as needed.

• Addresses and deescalates situations as appropriate and takes necessary corrective actions to remedy issues that arise.

• May conduct inspections of all landside roads. Notifies the Landside Operations Supervisor of any unsafe conditions, violations, and discrepancies.

• Complete daily reports/logs of all activities conducted during a shift.

• Contributes to the team by performing other duties as assigned.

Must possess a valid Texas driver's license. Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances while working at the airport.

WORKING CONDITIONS

Must be able to stand on hard surfaces, walk for extended periods of time, and multi-task. This position must also be able to work any shift to include: rotating shift, nights, weekends, holidays, and is expected to participate in emergency preparedness events and activities. The position requires intermittent stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are routine discomforts from exposure to heat, cold, moisture/wetness, and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as cleaning solutions. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated gross motor movements within low tolerance demands with no real speed requirements.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS:

Requires an Associate’s degree in Aviation Management, Airway Science, Criminal Justice, Law Enforcement, Business Administration, Public Administration or a related field.

EXPERIENCE:

Six (6) months of experience in airport operations, airport security, airport safety and/or any other customer service-related field is required.

Directly related professional experience in airport operations/security or customer service may substitute for the above education requirement on a year-for-year basis.

LICENSES/CLEARANCES:

Requires a valid Class C Texas Driver’s license and compliance with COH policies on driving.

Must be able to pass a criminal background check, obtain and maintain federally-mandated security clearances for working at an airport.

PREFERENCES

Preference will be given to applicants with airport operations, airport security, or law enforcement. Consideration will be given to applicants with customer service experience in an aviation setting. Preference will be given to applicants with experience conducting traffic control for a large facility. Candidates with the ability to communicate effectively verbally and in writing; effective communication when using bilingual or multilingual skills to communicate with customers is a plus. Experience with Microsoft Office Suite and business writing skills is preferred.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRE

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITION/YES

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

Pay Grade - 13

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by

visiting: http://agency.governmentjobs.com/houston/default.cfm or call 281-233-1852.

If you need special services or accommodations, call 281-233-1852 TTY 7-1-1) If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit:

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan.

Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Flexible schedules

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

  02

  Are you a Houston Airport System employee?

• Yes

• No

  03

  What is the highest level of education you have obtained?

• Less than a High School Diploma/GED

• High School Diploma/GED

• Associates Degree

• Bachelor's Degree

• Master's Degree

  04

  What is your degree concentration?

• Criminal Justice

• Airway Science

• Aviation Security

• Law Enforcement

• Public Administration, Aviation

• Business Administration

• Other

• I do not have a degree

  05

  If selected other on question 4, please indicate the degree concentration you obtain. See resume is not acceptable.

  06

  Do you have a valid/current Texas driver's license?

• Yes

• No

  07

  How many verifiable years of work experience in Airport Operations, Airport Security, Airport Safety or Customer Service-related field do you possess?

• Less than 6 months

• 6 months to less than 2 years

• 2 years and 6 months to less than 4 years

• 4 years or more

• No experience

  08

  In which of the following area(s) do you have verifiable experience? (Check all that apply)

• Gatekeeper

• Public Safety

• National Incident Management Systems (NIMS)

• Department of Homeland Security (DHS/TSA)

• Traffic Control

• Conflict Resolution

• I do not have experience

  09

  Are you available and willing to work all shifts, to include a rotating shift, weekends, and holidays?

• Yes

• No

  10

  Please check all that you have verifiable experience with. (Check all the apply)

• Operating a two-way radio device.

• Experience with managing curb zones and motor vehicle traffic flow.

• Experience with completing daily incident reports and activity logs.

• Experience with handling high volumes of customer inquiries and concerns.

• Experience with addressing and handling emergency issues with the general public.

• I have do not have experience.

  11

  Please indicate your "highest" level of proficiency in Microsoft Office products (Word, Excel, Outlook, PowerPoint, and other PC Programs).

• BEGINNER: Perform daily word processing tasks, enter and correct data, modify a workbook, format a Worksheet, creates a new e-mail message, checking e-mail.

• INTERMEDIATE: Basic formatting and create a variety of templates, merges; manage table data, sort and filter merges, reply, forward, print and delete an e-mail message.

• ADVANCED: Manage table data, sort and filter merges, advanced techniques for analyzing and manipulating data in Excel, delete e-mails from the Inbox, Sent Items and Deleted Items folders, Add, edit, move and delete appointments on your calendar.

• EXPERT: Produce table of contents, footnotes, endnotes, bookmarks, manage Macro commands, and create MS Excel applications, managing multiple calendars.

• No Experience

  12

  Tell us about a time you motivated your fellow team members. Did you face any challenges and were you successful in motivating your team members?

  13

  Briefly describe a time when you were faced with handling a conflict with a customer. What was the conflict and how did you resolve it?

  Required Question