Armstrong Flooring Inc. CRM Architect in Lancaster, Pennsylvania

CRM Architect

Date: Nov 3, 2018

Location: Lancaster, PA Pennsylvania, US, 17603

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CRM Architect

Job: Information Technology

Primary Location: Lancaster, Pennsylvania

Other Locations:

Employment Status: Full-Time

Travel: 5%

Armstrong Flooring, Inc. (AFI) is seeking a CRM Architect to join their Global CRM Team at our corporate headquarters in Lancaster, PA. This position will work within Armstrong Flooring’s IT department and directly with line of business subject matter experts to define business process and design the future of Salesforce at Armstrong.

We are looking for an individual capable of delivering innovative solutions to meet global business needs. The candidate must have a keen eye for detail as well as excellent written and oral communication skills. They would feel equally comfortable presenting problems and solutions to both technical and non-technical audiences as well as business leadership. The ideal candidate would be well organized, eager to learn new technologies, able to adapt quickly, and work autonomously.

Job Duties and Responsibilities:

  • Develop vision for CRM capabilities at Armstrong and assist in the creation and maintenance of multi-year roadmaps

  • Analyze business process and architect scalable solutions to increase operational maturity

  • Lead the design and development of strategic projects on the platform, identifying and proposing innovative out of box capabilities

  • Provide input on and execution of strategies to enhance company performance in the Sales, Marketing, and Customer Service areas

  • Proactively work as part of a team of vendors, developers, business analysts, and line of business SME’s to design and develop optimal solutions that meets business needs and long term support objectives

  • Lead/guide mixed team of vendor and staff developers ensuring efficient application solutions are delivered utilizing established standards, procedures, and methodologies

  • Establish and maintain environment specific governance standards and best practices to complement existing Salesforce standards

  • Configure/Develop enhancements ranging from small requests to large scale project activities

  • Proactively identify tool limitations and provide guidance/options to avoid long term customizations

  • Release and Environment Management including sandbox usage planning, metadata and data migration, environment comparisons and version control

  • Own and drive resolution of problems and incidents

Required Qualifications:

  • 6+ years of experience in Information Technology

  • 3-5 years of experience as a Salesforce developer

  • 1 year of experience implementing solutions in Lightning

  • 1 year of experience with Salesforce Communities

  • 1 year of experience at technical lead of medium to large scale projects

  • Bachelor of Science in Information Technology, Information Management Systems, or similar discipline

  • Experience with custom objects as well as Opportunities, Leads, Accounts, Cases, Knowledge

  • Strong understanding of the security model

  • Experience working with custom page layouts, Visual Force pages, and Lightning

  • Experience driving solutions collaboratively with a mixed team of IT and business SME’s or on independent assignments

  • Experience working with remote resources

  • Experience working directly with a Sales and Support organization

  • Experience working with KANBAN boards and understanding of AGILE methodologies

Other Skills and Abilities:

  • Significant configuration experience with or other enterprise-level CRM tools.

  • In-depth understanding of multi-company interactions for Account and Contact Management, Opportunity Management, Price Management, Team Selling, Samples Management, Case and Complaint Management, Contact Centers, and Marketing Fulfillment processes.

  • Direct experience with global and regional system implementations.

  • Certified Salesforce Platform Developer; Application Architect preferred

  • Six-sigma certifications or experience

  • Prior experience working in a global manufacturing environment

  • Strong attention to detail

  • Strong problem solving skills; proven ability to quickly identify root cause

  • Strong knowledge of manufacturing and distribution

  • Strong knowledge of pricing models

  • Experience with ETL tools like Scribe, Demand Tools, DBAmp, etc

About the Location (Lancaster, PA)

Located in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, world class shopping, entertainment venues and restaurants. Click here at to read stories about Armstrong Flooring employees and how they have found “home” in Lancaster County and surrounding areas.

Why Armstrong Flooring?

With a heritage that began more than 150 years ago, Armstrong Flooring, Inc. is a global leader in the design and manufacture of flooring products with a focus on innovation, design, and environmental sustainability. Based in Lancaster PA, Armstrong Flooring serves both the residential and commercial markets.

Benefits Package

  • Standard benefit package offerings: Medical, dental, prescription drugs, life insurance

  • Competitive 401(k) with company match

  • Long term disability coverage

  • Vacation and sick time

  • Product discount programs.

Equal Opportunity Employer: Armstrong Flooring is an Equal Opportunity Employer M/F/Disabled/Vets.

Notice to Staffing Agencies, Placement Services, and Professional Recruiters

Armstrong Flooring, Inc. has an internal Staffing Department. Recruiters are hereby specifically directed NOT to contact Armstrong Flooring employees directly in an attempt to present candidates.

Armstrong Flooring will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Armstrong Flooring, including unsolicited resumes sent to an Armstrong Flooring mailing address, fax machine or email address, directly to Armstrong Flooring employees, or to Armstrong Flooring’s resume database will be considered Armstrong Flooring property. Armstrong Flooring will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Armstrong Flooring will consider any candidate for whom a Recruiter has submitted an unsolicited resume to have been referred by the Recruiter free of any charges or fees.

Armstrong Flooring partners with Scout for all direct hire search firm activity.

Armstrong Flooring has a partnership with Scout for all of our direct hire search firm activity and as such, all inquiries and resumes must be submitted through Scout. Scout is an easy to use recruitment marketplace integrated within Bullhorn, PCRecruiter or accessible via Scout Connect. Accordingly, we respectfully ask agencies not to solicit our business managers or Talent Acquisition team directly and to reach out to Scout at .

Nearest Major Market: Lancaster

Job Segment: Architecture, Developer, Database, Machinist, CRM, Engineering, Technology, Manufacturing

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