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DESCRIPTION

About the Job

Under the direction of the staffing recruiter, the interpreter relays oral information between

speakers of two different languages in the consecutive, and/or simultaneous (if explicitly

requested), in compliance with Prism Staffing policies and procedures, particularly relating to

client confidentiality. The interpreter understands and abides by all published Standards of Practice

and Codes of Ethics for Interpreters.

Job Responsibilities

Render messages from one language to another accurately, without omissions and additions, and

maintaining message content, context, and style as much as possible.

Facilitate effective communication between two parties that do not speak the same language by

converting one spoken language to another.

Maintain professional demeanor in presentation and communication style.

Follow ethical codes that protect the confidentiality of information, and maintain client

confidentiality pursuant to protocols established by the contract, HIPAA and industry standards.

Act as cultural broker when/if necessary.

Identify and resolve conflicts related to the meanings of words, concepts, practices, or behaviors.

Know industry specific terminology, referencing glossaries and training materials.

Ability to explain and interpret idiomatic expressions and cultural nuances.

Ability to interpret using consecutive and/or simultaneous (if explicitly requested) mode of

interpretation.

Ability to perform sight translation reading aloud documents in a language other than that in which

they were written.

Serve as a cultural and linguistic resource to contribute to successful outcomes.

Perform duties in a spirit of teamwork and cooperation.

Adhere to Prism Staffing and Recruiting policies on customer relations.

Manage work schedules to meet deadlines.

Have access to communication tools for prompt responses with the coordinating team (including

text, email, and voicemail).

FULL-TIME Temporary

POSITION REQUIREMENTS

Strong linguistic skills:

Possess fluency of English and Tagalog;

Understands variety of regional accents and linguistic styles and registers;

Selects appropriate mode of interpretation for each situation;

Interprets with highest degree of accuracy and completeness;

Self-corrects, understands own linguistic limitations, seeks clarification and accepts correction;

Picks up cues from encounter participants regarding level of understanding and/or need for

clarification.

Strong cultural awareness competencies:

Understands language as an expression of culture, recognizes the underlying assumptions of each

party about the subject matter; uses this understanding to empower the LEP and the client to better

understand each other;

Intervenes as intercultural mediator when communication is compromised by culture-bound

messages;

Avoids generalizations and stereotyping;

Uses culturally appropriate behavior and is able to choose appropriate time to clarify or interject by

respecting the goals of the encounter;

Is aware of own personal values, beliefs and cultural characteristics which may be a source of

conflict or discomfort in certain situations, is able to acknowledge these and/or to withdraw from

encounters when these may interfere with successful interpretation.

Strong interpreting skills:

Explains role of the interpreter to the LEP and the client during pre-session;

Recognizes the complexity of each encounter and added factor of linguistic barrier;

Sets tone of the LEP/client encounter to manage spatial configuration and flow of communication

to preserve accuracy and completeness, and to assess and address potential areas of discomfort

for the LEP (age, gender of interpreter, no previous experience with interpreters etc.); ;

Encourages and fosters direct communication between LEP and client

Maintains professional distance, impartiality, transparency, neutrality, and integrity;

Has excellent listening, retention and note-taking skills;

Diffuses conflict between parties by remaining calm and impartial;

Clarifies instructions, follow up steps in a diplomatic, effective manner.

Ethical competency:

Understands and abides by Prism Staffing and Recruiting policies on client confidentiality, informed

consent, non-discrimination and by interpreters code of ethics and standards of practice.

Interpersonal and cus