JOB REQUIREMENTS: IT Help Desk Technician Location US-WI-Madison \| US-WI-Oak Creek Job ID 2024-4195 Type Regular Full-Time # Positions 1 Category Information Services Overview The IT Help Desk Technician will provide support to users of the organization\'s technical products or services. This position plays a critical role in ensuring our employees have seamless access to technology, resolving problems promptly and will maintain a high level of customer satisfaction. Responsibilities Provide first-level technical support to end-users via phone, email, or in-person. Identify, investigate, and research technical problems. Manage IT tickets by responding to requests, updating tickets, and escalating when necessary. Collaborate with IT team to analyze existing workflows and propose solutions for continuous process improvement. Diagnose and troubleshoot hardware, software, and network issues. Walk users through problem-solving steps and provide clear instructions. Install, configure, and maintain computer system applications. Assist in the setup and maintenance of IT equipment, including laptops, desktops, printers, and mobile devices. Document technical issues, solutions, and processes for future references. Stay up to date with advancements in technology. Collaborate with the IT team members to implement and improve IT processes and procedures. Occasional travel up to 10% of time. Other duties/responsibilities as assigned. Qualifications Associates degree in computer science or information technology preferred. Strong knowledge of Microsoft Windows and Office Suite. Knowledge of basic networking concepts. Excellent communication and customer service skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Strong understanding of security best practice and ability to implement. Excellent customer service, organizational, interpersonal, and written / verbal communication skills First Supply, family-owned and operated for over 125 years, offers its employees a great benefits package including; medical, dental, vision, 401(k) with company match, PTO, company paid holidays, on demand pay, education assistance, adoption assistance, and more! About First Supply First Supply is a leading main channel wholesale distributor providing industrial customers and building contractors with an extensive line of products and services. First Supply features manufacturer product lines in the plumbing, heating, air... For full info follow application link. First Supply LLC is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. In order to be selected for the position, candidates must submit to a drug test with negative results on employment offer, the ability to be bonded as defined by First Supply LLC\'s fidelity bond insurance carrier, and have a valid driver\'s license and a driving record which meets underwriting standards. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/8B140C6F901A42BC