Administration and Management Trainee (Training Focus)

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Administration and Management Trainee (Training Focus)

Salary

$44,010.00 - $66,348.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2024-83633-08010

Department

Liquor Control Board

Division

LC Curriculum Development Divi

Opening Date

05/09/2024

Closing Date

5/23/2024 11:59 PM Eastern

Job Code

08010

Position Number

00082721

Union

Non Union

Bargaining Unit

A3

Pay Group

ST05

Bureau / Division Code

00268218

Bureau / Division

Talent Management and Organizational Development

Worksite Address

910 Capital Street

City

Harrisburg, Pennsylvania

Zip Code

17124

Contact Name

Rita Jones

Contact Phone

717.783.5324

Contact Email

ritajones@pa.gov

• Description

• Benefits

• Questions

THE POSITION

The Pennsylvania Liquor Control Board (PLCB) has an exciting opportunity for an Administration and Management Trainee (AMT). An AMT is a training-level position that includes close supervision, on-the-job training, and assignments within the Bureau of Talent Management & Organizational Development, Curriculum Development Division. Don't delay, apply today for this amazing opportunity to begin a rewarding career with the Commonwealth!

DESCRIPTION OF WORK

As an administration and management trainee, you will participate in a 12-month structured training program designed to develop administrative and technical competence while giving you an understanding of state government organizations and operations. You will work closely with higher-level human resource professionals to grow your knowledge base and expand your skills to prepare you for promotion to higher-level human resource positions. Upon successful completion of this training program, you will be promoted to permanent human resources analyst. We are looking for someone with excellent communication skills and critical thinking abilities.

The purpose of this trainee position is to provide paraprofessional support to the Curriculum Development Division Chief and serve as coordinator for LSO administration and reporting, training metrics and analysis, and course content editing. This position will also conduct technical and functional training sessions independently or in tandem and independently gather data to assess and analyze agency learning and developmental needs. Additional responsibilities include developing and distributing agency-wide training communications, assisting with classroom administration, and other duties assigned by the Division Chief.

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=00082721) .

Work Schedule and Additional Information:

• Full-time employment

• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.

• Telework: You may have the opportunity to work from home (telework) full-time, but in-office attendance may be required as operational needs dictate. In order to telework, you must have a securely configured high-speed internet connection. If you are unable to telework, you will have the option to report to the headquarters Northwest Office Building in Harrisburg.

• Salary: In some cases, the starting salary may be non-negotiable.

• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• A bachelor's degree, including 15 credits in public administration, business administration, or a closely related field; or

• An equivalent combination of experience and training that includes 15 credits in public administration, business administration, or a closely related field.

• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Other Requirements:

• You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.

• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation. An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code. Other criminal convictions will be reviewed on a case-by-case basis.

How to Apply:

• Resumes, cover letters, and similar documents willnot be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

• Failure to comply with the above application requirements may eliminate you from consideration for this position.

  Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .

  Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

  If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

  The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/testoncefor this posting.

• Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

Do you have a conferred bachelor's degree or higher, or are you within three months of completing a bachelor's degree or higher?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer "yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

• Yes

• No

  02

  If you do not have a conferred bachelor's degree or higher, on what date do you expect to receive your degree? Type N/A in the text box if this does not apply.

  03

  Have you successfully completed 15 semester credits of college coursework in public administration, business administration, or a closely related field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer "yes" to this question based on education acquired outside of the United States, you must also upload a copy of your foreign credential evaluation. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.

• Yes

• No

  04

  You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

• Yes

  05

  COLLEGE COURSEWORK OR FIELD

Bachelor's degree with coursework in the following fields: Accounting, Administration (Business, Public), Business Organization, Business Relations, Business Strategy, Economics, Employee Relations, Finance, Government Budgeting, Human Resource Development, Industrial Management, Industrial Psychology, Industrial Relations, Labor Relations, Management (Business, Human Resources, Government), Marketing, Mathematics, Municipal and Administrative Law, Organizational Behavior, Organizational Management, Planning, Public Policy, Quantitative Business Analysis, or Research and Statistics.

• A. I have a bachelor's degree or higher-level degree with at least 15 credits in the fields listed above.

• B. I do not have a bachelor's degree or higher-level degree with at least 15 credits in the fields listed above.

  06

  WORK BEHAVIOR 1 – CUSTOMER SERVICE EXPERIENCE

Provide customer service experience which includes providing or delivering service or assistance to ensure customer needs are met. This is accomplished via phone, email, mail, or face-to-face contact in a call center or office and could include such duties as:

• Contacting customers to verify information

• Resolving discrepancies or errors with customer information

• Answering more complex customer questions/inquiries involving researching information or explaining rules, regulations, or policies

• Handling/resolving customer problems/complaints

Select the level that best describes your experience.

• A. I have experience performing 3 or more of the customer service duties listed above.

• B. I have experience performing 1 or 2 of the customer service duties listed above.

• C. I have no experience performing any the customer service duties listed above.

  07

  In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.

• The actual duties you performed.

• Your level of responsibility.

  08

  WORK BEHAVIOR 2 – TECHNICAL HUMAN RESOURCE DUTIES

Technical human resource duties include duties such as:

• Employee recruitment

• Time and attendance

• Payroll

• Benefits administration

• Employee training

• Compliance and safety

• Scheduling

• Internal relations

• Placement

Select the level that best describes your experience.

• A. I have experience performing 4 or more of the technical human resource duties listed above.

• B. I have experience performing 3 or less of the technical human resource duties listed above.

• C. I have no experience performing any of the technical human resource duties listed above.

  09

  In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.

• The actual duties you performed.

• Your level of responsibility.

  Required Question

Agency

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov