West Creek 5 (12075), United States of America, Richmond, Virginia

Payments Governance Advisor Principal Associate (Hybrid)

The Team:

The Enterprise Payments Governance and Oversight team is seeking a dynamic Principal Associate Governance Advisor who will play a pivotal role defining and implementing the future of payments governance and oversight for the enterprise. The Enterprise Payments Governance and Oversight team sits within the Enterprise Payments organization in the Retail Bank. The team is tasked with executing governance and oversight of end-to-end payments strategy, operations, and risk management for all payment types across the enterprise. In this role, you will be at the forefront of payments, developing solutions to remediate some of the biggest payments-related challenges while also building upon existing business-as-usual practices.

The Role:

In this exciting role, you will work closely with key stakeholders to deliver results that will have a direct impact on the company. You will partner with Senior Leaders and stakeholders across Operations, Risk Management, Product, and other key areas to support the execution of governance forums, delivering insights on the health of the end-to-end payment types, monitoring payments related issue and events, including escalation to Senior Leaders as appropriate, and helping drive critical initiatives directly tied to current and future priorities of the Enterprise Payments organization. You will work with smart, talented people who will challenge you to excel.

General Responsibilities:

• Partner with stakeholders to develop monthly, quarterly and annual reporting on payment type operational performance, risk management, and key initiatives impacting payments

• Monitor payments-related issues, events, and risks to drive insights on the health of the payment type and identify opportunities for risk mitigation

• Support lines of business in demonstrating adherence to payment risk standards

• Engage in payments-related initiatives to support governance and oversight activities

Ideal Candidate:

• Results-oriented with an ability to deliver against goals and objectives

• Analytical mindset to support risk analysis and problem solving

• Team-focused, with demonstrated strong relationship-building and collaboration skills

• An exceptional verbal and written communicator

• Adaptable and flexible

Location: West Creek 5 (Richmond, VA) or Center 2 (McLean, VA) , this role is Hybrid, where you will be expected spend about half of your working time in office and half working virtually

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 2 years of experience in risk management

Preferred Qualifications:

• At least 3 years of experience working in payments

• At least 3 years of experience in risk management

• At least 1 year of experience in operations management

• External payments certification (e.g., APRP, AAP, NCP)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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