APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/EfiwgKReZ4VAjprFZPKWUm0Bq_sU3KzTmERfpryq0esPKQ) . Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/Eeys15Xva4hFokHVtbP1eGIB5i1WFLc-J3k9KHgrFYZ7mg) Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants (https://hr.psu.edu/sites/hr/files/Application_Process_for_External_Applications_Non-Penn_State_Employees_.pdf) .

JOB DESCRIPTION AND POSITION REQUIREMENTS:

We are searching for an IT Infrastructure Senior Manager to join our Information Technology Services Office at the Applied Research Laboratory (ARL) at Penn State University. This position will be responsible for leading and managing the Infrastructure Division and will oversee the implementation and operations of core information systems that support IT infrastructure for ARL. ARL’s purpose is to research and develop innovative solutions to challenging scientific, engineering, and technology problems in support of the Navy, the Department of Defense (DoD), and the Intelligence Community (IC).

ARL is an authorized DoD SkillBridge partner and welcomes all transitioning military members to apply.

You will:

• Lead and directly manage multiple teams to provide strategy, leadership, technical expertise, and guidance to staff

• Establish and implement the strategic direction for IT infrastructure administration; ensure proper service delivery, maturity, and replacement

• Oversee day-to-day operations; all testing, deployment, monitoring, updates and maintenance of systems and equipment across various IT networks.

• Establish, maintain, and support policies and procedures

• Ensure operational environments (technology and service) are aligned with best practices and provide oversight and guidance to develop mechanisms that ensure and maintain cybersecurity compliance requirements across systems

• Collaborate with ITS leadership to ensure timely response for security updates, intrusion detection, prevention, vulnerability testing/mitigation, access control management/auditing, firewall/VPN management, etc.

• Support continuous improvement by identifying opportunities for enhancements to efficiency, effectiveness, and streamline operational processes - allowing for agile response to infrastructure issues

• Collaborate on the development of budgets, forecasts, resourcing, cost of services, and planning activities

• May fulfill Service Manager responsibilities including the development, monitoring, and reporting of Service Level Agreements (SLAs), metrics, and key performance indicators (KPIs); responsible for service(s) incident, request, change, problem, and knowledge management processes

• Provide data-driven recommendations for continual service improvement opportunities

This position will be filled at the Senior Manager Level. Minimally requires a Bachelor's Degree or higher, plus 10 years of relevant experience, including 3+ years of supervisory experience ; or an equivalent combination of education and experience.

Required skills and experience include:

• Demonstrated ability leading and managing technical teams including system integration and working with researchers and other stakeholders to define requirements

• Knowledge of advanced technical concepts necessary to prioritize initiatives and deliver cost effective usable services

• The ability to acquire and maintain a DoD 8140 (8570) security related certification (Security+, CySA+, CISSP, Etc.)

• Experience with conceptualizing complex technical ecosystems, understanding their organizational impact, and communicating the impact in understandable terms

• Demonstrated ability to develop metrics, perform critical analysis, and develop executive decision support content

• Familiarity with Cybersecurity standards, frameworks, procedures, DoD directives, and regulatory requirements (NIST 800-171/53, CMMC, STIGs, Etc.)

• Strong communication skills necessary to express yourself and your ideas for clear comprehension by others and/or an audience

Preferred skills and experience include:

• Working knowledge of common concepts, practices, tools, equipment and procedures used in maintaining IT networks.

• Practical experience in managing Disaster Recovery plans in support of business continuity

• Strength in determining, communicating, and delivering multiple competing priorities

• Proven success in developing relationships with customers, peers, and stakeholders, driving productive collaboration

• Knowledge of Microsoft and Linux Operating systems, Virtualization Technologies, Networking, Remote access/VPN, and Cloud Environments

• Familiarity with DoD networks/environments and experience with rapid provisioning and ensuring mission effectiveness

• A current, fully adjudicated TOP SECRET (Tier 5) clearance

Your working location will be on-site in State College, PA, with the possibility of limited hybrid work.

ARL at Penn State is an integral part of one of the leading research universities in the nation and serves as a University center of excellence in defense science, systems, and technologies with a focus in naval missions and related areas.

You will be subject to a government security investigation, and you must be a U.S. citizen to apply. Employment with the ARL will require successful completion of a pre-employment drug screen.

ARL is committed to diversity, equity, and inclusion; we believe this is central to our success as a Department of Defense designated University Affiliated Research Center (UARC). We are at our best when we draw on the talents of all parts of society, and our greatest accomplishments are achieved when diverse perspectives are part of our work

FOR FURTHER INFORMATION on ARL, visit our web site at www.arl.psu.edu.

The salary range for this position, including all possible grades is:

$109,300.00 - $164,000.00

Salary Structure (https://hr.psu.edu/current-employee/compensation/staff-salary-grades-and-leveling-matrix) - additional information on Penn State's job and salary structure.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here (https://police.psu.edu/annual-security-reports) .

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Federal Contractors Labor Law Poster (https://affirmativeaction.psu.edu/files/2022/01/Federal-Contractors-Labor-Law-Poster.pdf)

PA State Labor Law Poster

Affirmative Action (https://policy.psu.edu/policies/hr11)

Penn State Policies

Copyright Information (https://www.psu.edu/copyright-information)

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