Job Description

As a member of the Oracle SaaS Cloud Central team, you will be responsible for:

• Post-sales technical support of all SaaS Cloud Administrative activities.

• This includes, but is not limited to, support of:

• Environment refreshes (Moving data from a source environment to a target environment)

• Planned and unplanned outages

• Oracle SaaS Cloud Portal features & functionality

• Activating & provisioning SaaS Cloud accounts & environments

• IP Allowlisting setup

• Environment resizing setup

• Language Pack installation setup

• SaaS account creation & password resets

• Sign-on problems, including Single Sign On (SSO)

• VPN setup & configuration & some types of networking issues (collaborating with Cloud Operations & Networking teams)

• Migration related issues from one data center to another

• Partnering with our Cloud Operations & Development teams to provide solutions to customers

Education & Experience:

• Technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA Or functional degree + technical higher degree

• 2+ years supporting, developing or implementing SaaS products

• 1 – 2 years networking / database administration

Required Skills:

• Understanding of SaaS lifecycle events

• Outstanding analytical skills

• Unprecedented customer service skills

• Multitasking skills

• (Portuguese a plus)

Career Level - IC2

Responsibilities

As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means). Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration or problem replication.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer